3rd Party Issue

Resolved·Degraded performance

The third-party provider has resolved the issue and all services are operating normally.

Tue, Sep 1, 2026, 07:37 PM

(1 month ago)

Affected components

Sep 1, 2026, 04:04 PM

07:37 PM

Authentication

Extractions

Appointments

Coverage Detection

Eligibility

Claims Page

Claim Submissions

Posting

Payments

Patient Responsibility

Deposit Matching

Reporting

Tasking

Messaging

Patient Workflows

Kiosk

AI Assisstant

Authentication

Patient Profile

Calendar

Inbox

Faxing

Charting

Preferences

Orders

Prescriptions

Tasks

Patient Portal

Kiosk

AI Scribe

AI Assistant

Home

Updates

Resolved

The third-party provider has resolved the issue and all services are operating normally.

Tue, Sep 1, 2026, 07:37 PM

Identified

We are currently investigating an issue with a third-party service that is affecting some functionality within our platform.
More details can be found here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

Tue, Sep 1, 2026, 05:52 PM(1 hour earlier)

Identified

We are currently investigating an issue with a third-party service that is affecting some functionality within our platform.

Tue, Sep 1, 2026, 04:14 PM(1 hour earlier)

Monitoring

Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery.

Tue, Sep 1, 2026, 04:04 PM(10 minutes earlier)